RETURNS & EXCHANGES
SELF-SERVE RETURNS
Step 1: Login to your customer account by using the same email address that you used to place your order. A one-time code will be emailed to you to login to your account.
Step 2: Once you have logged-in to your account, navigate to the order that you would like to return/refund. Select the "Request return" button.
Step 3: Complete the return request by selecting the reason for your return/refund and finalise the request by selecting the "Request return" button.
Step 4: The process is complete. You will receive an email confirming your return request. We will review your request and get back to you timely regarding your return/refund.
Please make yourself familiar with our "Returns & Exchanges" Policy when requesting your return.
MANUAL RETURNS
Please email info@itscalledfragrances.com to log a manual return. Please give us your order number and let us know whether you would like a refund or an exchange. Also, kindly give us the reason for your return/exchange.
We will get back to you timely regarding your request.
Please make yourself familiar with our "Returns & Exchanges" Policy when requesting your return.
RETURNS & EXCHANGES POLICY
Please note: We only offer free returns. If you would like to exchange your fragrance for another, kindly request a free return and we will refund you in full. Once you have received your refund, you can order the fragrance of your choice.
Click the button below to access our "Returns & Exchanges" Policy. Please familiarise yourself with the criteria in relation to your return request:
WE ARE SORRY
Thank you for shopping with us. We are sorry that our product, and your experience, did not meet your expectations.
If you have any further complaints and advice to give us, please do not hesitate. Email us on info@itscalledfragrances.com. We appreciate your insight.